Comprehensive Crowd Care Services
Professional welfare support for vulnerable and intoxicated attendees at major events. Trained teams working alongside onsite medical staff to ensure attendee safety, dignity, and compliance with event licensing requirements.
What is Crowd Care?
Crowd Care Services are a specialised welfare programme designed to support intoxicated and vulnerable event attendees with compassion, professionalism, and clinical oversight.
Our trained teams monitor crowds, identify individuals who may need support, and provide hydration, rest, and recovery assistance in a dedicated, safe environment.
When clinical intervention is needed, our clinical staff guide escalation to onsite medical teams following strict protocols and guidelines.
We support event organisers in meeting their duty of care obligations, licensing requirements, and host responsibility policies.
Common Misconceptions
Not an "Intox Tent"
We're a structured welfare service, not a space for unsupervised intoxication.
Not a "Chill Out Zone"
We provide active monitoring, assessment, and clinical guidance.
Clinical Excellence
Registered clinicians guide all medical decisions and escalations.
What We Provide
Comprehensive welfare support tailored to your event's needs and licensing requirements
Welfare Monitoring
Continuous assessment of intoxicated and vulnerable attendees with trained professionals ensuring safety and dignity
Hydration & Recovery
Proactive hydration support and rest facilitation to help attendees recover and stabilise
Clinical Escalation
Guided escalation to onsite medical staff when required, following strict protocols and clinical guidelines
Safe Transport
Assistance with appropriate off-site transport coordination in partnership with event security
Expert Professionals
Each Crowd Care team is led by experienced operations managers and supported by registered nursing staff
Operations Manager
Trained in Social Support Services
Leads the Crowd Care team, manages workflows, coordinates with event organisers and security
Medical Staff
Registered Clinicans
Provides clinical guidance on escalation decisions and supports any medical interventions needed
Support Professionals
In-house Trained
Deliver direct welfare support, hydration assistance, and monitoring of vulnerable attendees
Our Crowd Care Process
Identify
Early identification of intoxicated or vulnerable individuals
Assess
Quick welfare assessment and safety evaluation
Support
Provide hydration, rest, and comfort in dedicated space
Monitor
Ongoing observation and recovery support
Escalate or Exit
Clinical escalation to medical staff or safe off-site transport